Our Board of Trustees and staff recognize the need for an ongoing comprehensive plan for continuous performance and quality improvement, which led to the creation of the Continuous Quality Improvement (CQI) department. CQI is designed to assess and evaluate the quality and effectiveness of services, identify service gaps, monitor compliance with regulating standards, and utilize opportunities to improve program and service delivery. Through systemic evaluation of important aspects of client care, CCHO and our family of ministries is committed to monitoring and adjusting our ongoing operations.
We seek to grow and develop as a Christian nonprofit agency by offering more evidence-based services while remaining sensitive to the needs of the communities in which we are located. Quality improvement is integrated into client care through: involvement of clinical staff on peer- and case-review committees; supervisory attention to both direct service and documentation; ongoing education; and certification in clinical areas of need, including trauma-informed care. For a detailed look at our improvement plan, please click here.
Quality improvement and accountability is incorporated into CCHO policies and procedures and is evaluated both internally and through accreditation bodies. At this time, CCHO is accredited by The Council on Accreditation (COA) and the Evangelical Council for Financial Accreditation (ECFA). CCHO is licensed by Ohio Department of Jobs and Family Services, and Ohio Department of Mental Health and Addiction Services.
If you suspect fraud, waste or abuse, it must be reported to CCHO’s Compliance Officer. The Compliance Officer is the Director of Continuous Quality Improvement (CQI). The Compliance Officer chairs the Compliance Committee, which is charged with the authority and responsibility of operating and monitoring the compliance program. The compliance committee has in place internal monitoring and auditing procedures to monitor compliance and assist in the reduction of identified problem areas.
To report suspected fraud, waste or abuse, or to ask questions about CCHO’s Fraud, Waste & Abuse Program, you can contact the Compliance Officer by:
- Phone: 330.345.7949, ext. 2374
- Email: CQI@ccho.org
- Mail: Christian Children’s Home of Ohio
ATTN: Compliance Officer
2685 Armstrong Rd.
Wooster, Ohio 44691
You may also use the above contacts for the following:
- If you would like to report a possible HIPAA privacy violation
- If you have a suggestion on how we can improve how we serve others
- If you are a client and wish to file a grievance against any representative of CCHO or our family of ministries
You may also file a grievance with the Ohio Department of Health: 2646 N. High St., Columbus, OH 43215 or call 1.800.342.0553.
All documented grievances will be analyzed and investigated and corrective action will take place when appropriate. Each complaint will receive follow-up by a telephone call and/or written communication.